Domestic cleaning and holiday lets
Terms
LONGSTONE Cleaning & Co. Ltd runs two services, and they are different enough to need different terms. Each has its own published document, and almost every figure in them differs: what you pay, who you pay, cancellation, and how an insurance claim works. Read the one for your service rather than assuming the other applies.
Regular domestic cleaning
The published terms for weekly and fortnightly cleaning in your home: how payment works, cancellation and access charges, insurance cover and the excess, supplies, and how to raise a complaint.
Read the domestic termsAirbnb and holiday lets
The published terms for changeovers at a let: the fixed fee per changeover, free cancellation at any notice, invoicing and late fees, access, insurance and the shared excess, scheduling, and how to raise a complaint.
Read the holiday let termsNot a client yet? See how each service works on our domestic cleaning and Airbnb and holiday let cleaning pages. The arrangements for a let are also confirmed with you in writing before the first changeover.
LONGSTONE Cleaning & Co. Ltd is registered in England and Wales, company number 15422312. See our registered company details.