Update on Cleaner’s Hourly Rate
Effective from Monday 4 August
We wanted to let you know that from Monday 4 August, the cleaner’s hourly rate will be increasing to £14.50 per hour.
We understand this increase may feel significant, whether you’ve just joined us or have been with us for some time, and we do not take this decision lightly. The decision comes after careful consideration of rising costs and the ongoing effort our cleaners put into their work, often going above and beyond to meet expectations. All of the increase goes directly to your cleaner, whose consistent effort and care are at the heart of every visit. Please continue to pay your cleaner directly at the end of each clean, as usual.
We have held off on any compulsory changes for as long as possible and are truly grateful to those who have supported their cleaner’s pay through voluntary increases over time. However, to ensure our team continues to receive fair and competitive compensation, this adjustment is now necessary. Even with this increase, our rate remains very competitive, especially considering it includes all cleaning products and equipment.
We understand this may put our service outside your budget, and we certainly do not want to lose you. If you would like to explore alternatives, such as adjusting the frequency or duration of your cleans, just let us know and we will be happy to help.
The £3 management fee will remain unchanged for as long as you continue using our service.
We also want to make sure you feel confident about the service you’re receiving. If there’s ever anything that could be better, please let us know so we can put it right in the meantime.
If you have any questions, feel free to get in touch. We are always happy to help.